We're Here to Help
Whether you have questions about appointments, our website or app, or would like to report an issue, Medicuro’s support team is ready to assist you.
Whether you have questions about appointments, our website or app, or would like to report an issue, Medicuro’s support team is ready to assist you.
Experiencing Issues with the App or Website?
If you’re experiencing any technical issues directly relating to functions of our app or website, please describe the problem and the device you’re using by filling out this form. This will help us provide a faster solution.
Frequently Asked Questions
Find answers to common questions about Medicuro's virtual care experience, including services, app, and coverage.
General Appointment FAQs
Are there fees for my appointment?
- Appointments with primary care physicians or specialists are covered by MCP (with a valid card). Fees apply without valid MCP.
- Fees apply for some non-insured services, including naturopathic medicine, physiotherapy, mental health counselling, and completion of forms and sick notes.
Can you refill my controlled medications?
Without a well-documented and recent history of previous diagnosis, treatment, and prescribed medications, Medicuro physicians will not refill controlled medications. Physicians may prescribe controlled medications at their discretion on an episodic basis.
Virtual (Video) Appointments
All services are delivered by licensed Canadian healthcare professionals, including physicians and nurse practitioners.
How does a video appointment work?
- An automated email containing your appointment link will be sent from no-reply@virtualvisit.telushealth.com to the email address you provide to us.
- A few minutes before your appointment time, click the green “Attend your virtual visit” button in this email. It is strongly recommended that you click the purple “Test your connection” button before this time to ensure there are no issues to resolve.
- Your appointment will take place in your web browser and will not require any additional apps.
I didn’t receive the link for my appointment. What do I do now?
Please make sure you check your spam and junk folders. If you still don’t see an appointment link 30 minutes before your scheduled time, please email info@medicuro.ca
Missing Medications
Where is my prescription?
It can take up to 24 hours for your pharmacy to receive your prescriptions. Please call your pharmacy to ensure your prescription is ready before you attempt a pickup. If it takes longer than 24 hours, check with your pharmacy first, then email us at info@medicuro.ca
Referrals and Requisitions
Where does my requisition/referral go?
- Blood work, X-Ray, and EKG requisitions (for some parts of NL) will be emailed to you within 1–2 business days.
- Requisitions for medical imaging (ultrasound, CT, MRI, Mammogram, etc.) and other tests, along with any referrals to specialists are faxed directly to the hospital or the specialist’s office. They will contact you directly with your appointment time and date by mail or phone.
Forms/Documents/Photos
When will my form be ready?
- Forms may take up to 6 weeks for the physician to complete.
- An invoice will be sent to you when the form is completed. Once paid, it may take 1–2 business days for forms to be returned to you.
How do I send photographs, forms, or other documents to the physician?
- Please email any important attachments (photos, forms, etc.) relating to your appointment to info@medicuro.ca. It is very important to also include your name, MCP number, and the name of the physician the item is intended for.
- If you require forms to be completed, please email them to info@medicuro.ca in PDF format. You must complete all applicable fields and provide files to us prior to your appointment.
Disclosure to Users Regarding Privacy
Learn how your personal health information is collected, used, and protected when using Medicuro’s services.
At Medicuro, we are committed to protecting the privacy of your personal and medical information. We collect details such as identification, contact information, billing data, and health records to provide care. Your information is shared only with healthcare providers involved in your care or as required by law to protect safety.
We will not disclose your personal information to third parties for any other purpose without your express consent. You may withdraw consent for sharing at any time, except where disclosure is legally required. If you have questions or concerns about how we protect your privacy, please speak with our team directly.
80 %
appointments completed within 48 hours
95 %
patient satisfaction with virtual appointments
100 %
secure & PIPEDA compliant platform
First
virtual medical clinic in Newfoundland and Labrador
200,000+
virtual visits completed since 2021
I really enjoy Medicuro. I like the flexibility in terms of when I work and how many patients I see each day. It’s a great way to supplement the income I get from my salaried job. The admin team are super helpful and friendly, as are the other doctors of Medicuro. I would recommend Medicuro to any of my colleagues. Last but not least, I believe that via Medicuro, I am helping people who find themselves in very trying situations.
Working with Medicuro has been a very valuable experience as an early career physician. It has offered an opportunity to provide a valuable healthcare service to our patients in a timely manner, in a time of long wait times and difficulty in accessing in-person care. It has been a very rewarding experience to date, working with patients from across the province, including many of our most rural and remote communities. As a physician, it has allowed me to build flexibility into my schedule, which has had a positive effect on my work–life balance and job satisfaction as well.
I use Medicuro to extend the geographical reach of my own family practice and to reach areas of the province which are particularly limited in access to healthcare. Offering longitudinal access provides the ability to manage appropriate conditions, such as chronic diseases, preventative care, and mental health. It is my hope that this helps to lessen the strain on local Category B facilities. Many of these patients make appointments to see me in person when they are passing through or visiting my own geographic homebase. Despite the limitations in some aspects of virtual care, I think patients appreciate the ability to connect with a familiar voice and face as needed.